1. Scope of this Policy
This Privacy Policy applies to all users who access or use Couponix's website, mobile experience, account features, gift card and voucher purchases, customer support channels, and related services. By using Couponix, you consent to the collection and use of your information as described in this Policy.
2. Information We Collect
We may collect the following categories of information when you interact with Couponix:
| Category | Examples |
|---|---|
| Identity & Contact | Name, email address, mobile number, billing address |
| Account Information | Login credentials, account preferences, order history |
| Transaction Data | Order details, gift card/voucher purchases, payment status, refund requests |
| Payment Data | Masked card details, UPI handle, payment confirmation references (full card/UPI credentials are processed by payment gateways, not stored by us) |
| Device & Usage Data | IP address, browser type, device identifiers, pages viewed, clicks, session duration |
| Communication Data | Support tickets, chat messages, emails, call records (where applicable) |
3. How We Use Your Information
- To process orders, deliver gift cards/vouchers, and manage your account.
- To verify payments, prevent fraud, and resolve disputes or refund requests.
- To provide customer support and respond to your queries or tickets.
- To send order updates, transactional alerts, and (with consent) promotional communications.
- To improve our platform, personalise offers, and analyse usage trends.
- To comply with legal, regulatory, or law-enforcement obligations.
4. Sharing of Information
We do not sell your personal information. We may share information with:
- Brand partners and gift card/voucher issuers, to the extent necessary to fulfil your order.
- Payment gateways and banking partners, to process transactions securely.
- Service providers who support hosting, analytics, customer support, or communications, under confidentiality obligations.
- Government authorities or regulators, where required by law, legal process, or to protect our rights, users, or the public.
5. Cookies and Tracking Technologies
Couponix uses cookies and similar technologies to remember your preferences, keep you signed in, understand how you use our platform, and show relevant offers. You can control or disable cookies through your browser settings, though some features may not function properly if cookies are disabled.
6. Payment Information
All payments on Couponix are processed through authorised, PCI-DSS compliant payment gateways. We do not store complete card numbers, CVV, UPI PINs, or net banking passwords. Limited transaction metadata (such as payment status and masked reference numbers) is retained for order tracking, refunds, and dispute resolution.
7. Data Security
We implement reasonable technical and organisational safeguards — including encryption in transit, access controls, and monitoring — to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this Policy, including order history, support records, and to comply with legal, accounting, or regulatory requirements. When information is no longer needed, we take steps to securely delete or anonymise it.
9. Your Rights and Choices
- You may access, update, or correct your account information at any time through your profile settings.
- You may opt out of promotional emails or SMS communications using the unsubscribe link or by contacting support.
- You may request information about the personal data we hold about you, or request deletion, subject to legal and operational retention requirements.
To exercise these rights, please contact us using the details in Section 15.
10. Children's Privacy
Couponix is not intended for use by individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
11. Third-Party Links and Services
Our platform may contain links to third-party brand pages, payment gateways, or services with their own privacy practices. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies.
12–13. International Data Transfer & Legal Basis
Where data is processed or stored using service providers located outside India, we take reasonable steps to ensure such transfers comply with applicable data protection laws. Our processing of your information is based on your consent, the necessity to perform a contract with you (such as processing your order), and our legitimate business interests.
14. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated Policy will be posted on this page with a revised effective date. Continued use of Couponix after such changes constitutes acceptance of the updated Policy.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Couponix
A unit of Eclat Net Advisors Private Limited
Email: privacy@couponix.in
Support: support@couponix.in